Privacy Policy

Last updated: September 2, 2026

SAABIL operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described below.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information collected anonymously or that has been de-identified so that it cannot reasonably identify you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number and email address.
• Financial information, including payment information, transaction details, form of payment and payment confirmation.
• Account information, including your username, password, preferences and settings.
• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your past transactions.
• Communications with us, including information you provide when contacting customer support.
• Device information, including information about your device, browser, network connection, IP address and other identifiers.
• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, use the Services, contact us or otherwise provide information to us.
• Automatically through the Services, including through your device, cookies and similar technologies.
• From service providers, including companies that provide payment, delivery, technology, analytics, marketing, customer support or other services on our behalf.
• From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Provide, Tailor and Improve the Services

We use your personal information to provide and improve the Services, including to:

• Process payments
• Fulfil and deliver orders
• Remember your preferences
• Process purchases, returns, exchanges and cancellations
• Create and manage customer accounts
• Arrange shipping
• Provide customer support
• Facilitate reviews
• Improve the website and shopping experience
• Recommend products that may be relevant to you

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, including to:

• Send promotional communications by email or other communication channels where permitted
• Inform you about new products, offers and collections
• Show advertisements that may be relevant to you
• Measure and improve the performance of our advertising campaigns

You may unsubscribe from promotional communications at any time.

Security and Fraud Prevention

We may use personal information to:

• Authenticate accounts
• Provide a secure shopping and payment experience
• Detect and prevent fraudulent, illegal, unsafe or malicious activity
• Protect our customers, website and Services

If you create an account, you are responsible for keeping your login credentials secure.

Communicating with You

We use your personal information to:

• Respond to your enquiries
• Provide customer support
• Send information relating to your orders
• Maintain our customer relationship with you

Legal Reasons

We may use your personal information where reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to valid legal requests
• Protect our rights and the rights of our customers
• Investigate potential violations of our terms and policies
• Resolve disputes

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties where reasonably necessary to operate our business and provide the Services.

This may include:

• Payment processors
• Delivery and logistics companies
• Technology and website service providers
• Customer support providers
• Data analytics providers
• Advertising and marketing partners
• Cloud storage and security providers
• Professional advisers where required
• Government or regulatory authorities where legally required

We may also disclose information when you request or consent to such disclosure, for example when necessary to deliver your order.

We do not sell your personal information for money.

Third-Party Websites and Links

The Services may contain links to websites, social networks or other online platforms operated by third parties.

If you follow a link to a third-party website, we recommend reviewing its privacy and security policies.

SAABIL is not responsible for the privacy practices, security or content of websites or platforms operated by third parties.

Information that you voluntarily make public through third-party social networks or platforms may be visible to other users.

Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve the Services.

Cookies may be used to:

• Enable essential website functionality
• Maintain your shopping cart
• Remember your preferences
• Improve website performance
• Understand how visitors interact with the website
• Measure advertising effectiveness
• Provide relevant marketing and advertising

You may be able to manage your cookie preferences through your browser or through cookie controls available on the website.

Some cookies are necessary for the proper operation of the Services and cannot be disabled.

Children's Data

The Services are not intended specifically for children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, you may contact us to request its deletion.

Security and Retention of Your Information

We use reasonable technical and organisational measures designed to protect your personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Maintain customer accounts
• Process and manage orders
• Provide customer support
• Meet accounting and legal obligations
• Prevent fraud
• Resolve disputes
• Enforce our terms and policies

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information:

• Right to Access: You may request access to personal information we hold about you.
• Right to Delete: You may request deletion of certain personal information.
• Right to Correct: You may request correction of inaccurate personal information.
• Right of Portability: You may have the right to receive a copy of certain personal information in a portable format.
• Right to Object or Restrict Processing: You may have the right to object to or restrict certain uses of your personal information.
• Withdrawal of Consent: Where processing is based on your consent, you may withdraw that consent at any time.
• Marketing Preferences: You may unsubscribe from promotional emails at any time using the unsubscribe option included in our communications.

If you unsubscribe from marketing communications, we may still send you non-promotional communications relating to your account, orders or customer service requests.

To exercise any of these rights, please contact us at contact@saabil.com.

We may need to verify your identity before processing certain requests.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us at contact@saabil.com.

Depending on where you live, you may also have the right to contact the relevant data protection authority or regulator.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services or applicable requirements.

When changes are made, we will publish the revised Privacy Policy on this website and update the "Last updated" date.

Contact

If you have any questions about this Privacy Policy, our privacy practices or your personal information, please contact:

SAABIL
Email: contact@saabil.com
Website: saabil.com